Frequently Asked Questions

I would like to try out the RealResults Membership. Is there a way I can do that?

Yes! We offer a 14-day Trial for just $17. Click here for more information.

I would like to upgrade to the RealResults membership. How do I do that?

Click here to upgrade your membership. Choose option 2 or 3.

I have just upgraded to the RealResults level of membership. What is included?

Click here to check out all the good stuff  you get as a RealResults member (listed in option 2).

I am having trouble viewing the RealResults videos. There is a black box, but the video isn't playing. What is going on here?

The most common causes of this issue have to do with your internet connection, computer speed, running other programs simultaneously and the browser you are using.

If you press play and see a blue bar on the bottom of the video, then it is loading. It may take several minutes to load, sometimes playing only after fully loaded, depending on the browser you are using. You may want to try a different browser and see if it loads quicker.

Here are a few things you can also try to resolve the problem: Log out of RealFit.tv and back in again- sometimes it just needs to be reminded who's in charge. If that doesn't work, you can try a different browser (Firefox, Chrome, Safari or another) you may have better luck with one of those. Also check your browser settings. You may be able to make some changes there allowing the video to begin playing before the entire video is loaded. You can also try closing other programs that are running or restarting your computer.

I just signed up for the RealResults Membership, but I keep getting a message that says "Opps! Wrong Membership Level." How do I fix this?

When you signed up or upgraded you should have been taken to a "Thank You" page that contained a link you needed to click in order for the changes to your account to be completed. If you missed it, the same link is also in an email you should have received at the same time. Look back for that email and click the link. This should complete the process and give you access to everything you are looking for.

If that doesn't work, please submit a form on our Contact Us page. One of our team members will resolve issue for you as soon as possible.

How do I update my credit card information?

Click the link at the top of the Contact Us page.

I have a question, problem, suggestion or billing issue. Who can I contact?

Click here to submit a suggestion. You will receive a reply within 3 business days. If you do not receive a reply, please resubmit the form.

I want to cancel my membership. How do I do that?

Click here to submit a cancellation. Please submit your membership cancellation at least 1 week (7 days) prior to your billing date. Cancellations may take up to 48 hours after submission of the form to be processed. Please be proactive in remembering your billing date. 

I just submitted my cancellation. How do I know that it has been processed?

You will receive a confirmation email  from us once your cancellation has been processed. Please reach out to our team if you do not receive an email within 7 days.